Shipping

We ship within two business days after your order is placed.  If you have a special request - please note it during the check-out process.

We generally ship orders via USPS.  Shipping charges will calculate automatically in your shopping cart, and are based on current, published USPS rates.  Check http://www.usps.com/ for the latest rates. 
Larger orders may be shipped at UPS or Fed-ex at our discretion. 

Shipping is FREE on domestic purchases of $75 or more!

Canada, Australia and the United Kingdom

Shipping charges to these countries will calculate automatically in your shopping cart, and are based on current, published USPS rates. Check http://www.usps.com/ for the latest rates.
Please be aware that international orders can take 2-4 weeks to be delivered, and tracking is not available except on Express International.

Wooden Spools is not responsible for any duty or charges incurred at the destination country.

Taxes

Residents of Colorado will be charged the appropriate county/city sales tax of the Ship To address and calculated on the total of the order including. Residents of all other states are responsible for paying any applicable local sales tax.

Returns

We want you to be satisfied with your purchase!  Please review the following return policy prior to purchasing:

• If we sent you the wrong item, or the item was defective, you may return it for a full credit or replacement.  We will pay all shipping costs in that case.
• If the order was filled correctly, we will accept your return (within 30 days)  but we will not reimburse shipping and handling costs on orders filled correctly.
• All return items must be in unused, new condition with original packaging and labels.
• All discount and close-out item sales are final. There are no returns on sale or discount merchandise. 
• Books and pattern sales are always final.
• No returns after 30 days from the date of sale.

To Return an Item

Please visit our contact us page and send us a message regarding your return. Please provide your order number, email address and description of the problem. We will respond within 2-business days with instructions about how to return your item.